Need Restart Hyperion Planning to update the Changes in Business Rules or New Business Rules

Applies to:
Hyperion Planning – Version: 11.1.1.0.00 to 11.1.2.1.00

Symptoms
New Business Rules or changes to existing rules are not visible on Planning web until the Planning Web service is restarted

Solution

When the database server and web application server are in different time zones, the HBRCacheEvents will be deleted the moment entries
(new change events) are written to it. Planning also has a HBR engine that keeps polling HBRCacheEvents table for new events and delete old events to update the cache on the fly.
A Planning Web service restart will force the cache to be refreshed and thus the changes to be visible after this restart.
To solve this, you will need to either move one of the servers to be in same timezone as the other, or to anticipate the changes by scheduling restarts more frequently

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This entry was posted in Hyperion Business Rules, Oracle Hyperion Essbase Administration Service, Oracle Hyperion Planning and tagged , , , , . Bookmark the permalink.

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