Unable to Log into HFM from Smartview (Doc ID 1329130.1)

Applies to:
Hyperion Financial Management – Version: 11.1.2.0.00 and later [Release: 11.1 and later ]
Information in this document applies to any platform.

Symptoms
When you try to log into the HFM Provider in SmartView, it just brings back a login prompt.

In the web server’s Windows Event Log (Application), you see this event (shortened):

Event ID 1309 from ASP.NET 2.0.50727.0

3005
An unhandled exception has occurred
COMException
Retrieving the COM class factory component with CLSID {ABA73855-B806-4557-94E2-C441A5277422} failed due to the following error: 80070424
Cause
HFM Web Service Manager service is missing. Confirm this by opening the Services Console (Services.msc) and checking for ‘Hyperion Financial Management- Web Services’.

Solution
To install the missing service, run the command HFMWebServiceManager.exe /Service
Then start the service.

1. Open the Command Prompt
2. Navigate to the location of HFMWebServiceManager.exe, e.g. CD /d D:\Oracle\Middleware\EPMSystem11R1\products\FinancialManagement\Web Services
3. Enter: HFMWebServiceManager.exe /Service
4. Enter: Services.msc
5. Start ‘Hyperion Financial Management- Web Services’
6. Close the Command Prompt

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This entry was posted in Oracle EPM, Oracle Hyperion Financial Management, Oracle Hyperion Smart View and tagged , , , , . Bookmark the permalink.

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